In accordance with the Law "On Consumer Rights", we accept returns and complaints of goods purchased in our store without giving a reason, provided that the goods are undamaged and have not been used before.
Wholesale returns:
Wholesale returns are made when the goods you purchased have manufacturing defects. We can then exchange the product for a new one. Possible returns of goods in a situation where the product does not sell are already arranged individually with the sales representative.
In such a situation, please contact us by email at: sklep@bamal.pl
Retail returns:
In accordance with current regulations, the buyer has the right to return the purchased goods within 14 days from the date of purchase without giving any reason within the framework of withdrawal from the contract according to the regulations on distance purchases.
This applies only to retail (consumer) sales, so it applies only to individuals not engaged in business or professional activities.
Return the product, it must not bear traces of use. The goods must not be unpacked, each item should be complete. Packed in the manufacturer's packaging.
Otherwise, returns will not be accepted.
If you want to return the goods:
send back to us the product intact, in the original packaging with all contents. Shipping is, implemented at your expense.
attach to the shipment a written statement of your desire to return the goods, as well as the bank account number to which the return is to be made.
within 5 days of receipt of the shipment we will check its condition (whether it is undamaged, originally packed, etc.)
if there are no contraindications, the return will be accepted and the money will be paid to the account specified in the statement
in case the return is rejected, you will be informed about it, within 14 working days the product will be sent back.
If you have any doubts, please feel free to contact us at: sklep@bamal.pl or call 12 307 36 36
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